top of page

I'm so excited to introduce you to a wonderful salon experience!

I understand going to a new salon can feel a little intimidating, especially if you're not sure what to expect.  Here's some additional information to help make your first visit as seamless and comfortable as possible.

Here's what you can expect...

Pre-Visit

Upon scheduling your appointment, you'll receive a digital confirmation immediately and a reminder to confirm approximately 24 hours before your scheduled visit.  

You'll need to fill out the New Client Consultation Form to tell me all about your hair at least 4 days before your appointment.  If you've already done so, thank you.

Have a question?  Contact me HERE and I'll respond within 24 hours Monday- Friday.

sincerely-media-ylveRpZ8L1s-unsplash.jpg
Hair Color Palette

Your First Appointment

When you arrive...

I'm located inside Sola Salon in Galleria Oaks.  You'll enter through the front doors and take the first right, and follow around, my studio is the 3rd down on your right, #6.  Please let me know you've arrived and have a seat in the hallway.   I'll be with you as soon as I've completed my client and have the studio ready for your appointment.

Your haircut consultation...

If you're visiting for a haircut, we'll have an in-depth consultation and proceed with your service.  I may be asking you follow-up questions about your hair history, your lifestyle, and your goals.  You'll have already answered them in the consultation form, but this is the best way for me to understand exactly what you are wanting.  Pictures are encouraged and I will have a couple that you attached to your form but screenshot any additional ones you love so they're ready to share with me.   

Pro tip: showing me 1-2 pictures of what you want to avoid is just as important as the look you'd like to achieve.

Your color consultation... 

we'll go over the same consultation regarding the color you are looking to achieve.  Once I have a complete understanding of your goals, I'll schedule your appointment or proceed,

whichever we've agreed upon initially.  You'll have a complete understanding of the costs involved as well as what you should

expect for maintenance.  If you haven't already done so, please use the button below to answer questions that will help in our initial consultation.  The form must be submitted at least 4 days before your appointment.

Before you leave, we'll have a mini photo session to capture your beautiful new look.  I'll even send you the pictures if you'd like to share on social or some of my clients even use them for profile pictures or as a headshot for work!

Keeping everyone Healthy

 

Masks are optional 

At this time you are not required to wear a mask while getting a service in my studio.  If you would like to, please wear one that loops behind the ears.  I will provide a disposable if you'd like to keep yours clean from color. I will be wearing a mask if you are, I want you to feel comfortable during your appointment.

Thank you for your cooperation in making the salon feel like a safe place for everyone.

If you have concerns about the current policies, please feel free to get in touch with me prior to your appointment.

Orange Couch
Woman on Bridge

Policies

Cancellation & Rescheduling

I understand the need for flexibility in my clients hectic schedules and respect how valuable your time is.  I make every attempt to accommodate client schedules. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel appointments at least 48 hours in advance.  If you must reschedule or cancel, please use the booking system up to 24 hours in advance to avoid a no show fee.

If you miss your appointment, this is considered a "no-show".  You will be charged 50% of your service cost.

Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing.  Clients arriving more than15 minutes late may need to be reschedule and Cancellation Fees will apply.

 

If you are scheduled for multiple services and decide not to receive all of them, please notify my within 48 hours of your appointment so I can make the proper adjustments to the schedule.  Please do not keep your whole appointment time and let me know when you arrive you have decided not to get your color and will only be getting a cut for instance.  This will not allow me to schedule someone in that time slot.

Adjustments & Product Exchanges

I strive to offer my client the highest level of guest satisfaction.  If you are having challenges with your cut or color, please let me know within 5 days of your visit and I'm happy to correct the issue with no additional charge.  If we have discussed that your situation may require multiple sessions to achieve your result, this does not constitute a "re-do".  

Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase with a product that is lightly used.

Need more info?  Don't be shy, reach out!

I'm happy to help.  Click below to hear back from me within 24 hours Monday- Friday.

A better salon experience

-Apple and Android chargers & free Wifi

-Refreshments including wine, sparkling and Ozarka water & beer

-Healthy and delicious snacks (some not so healthy options also)

-Premium Chocolates

-A clean and bright salon atmosphere with relaxing greenery

-High quality Italian hair color and exclusive professional hair products for home use

-Your choice of music or your favorite television show or Netflix (HGTV is popular)

-A quiet environment in case you need to bring work to do while at your appointment

-If you would like a "quiet" appointment, please either let me know when you arrive or prior to your appointment.  (Minimal talking, just time for you to relax and do what you'd like).  Don't worry, you won't hurt my feelings if you'd prefer to keep small talk to a minimum.

It's your time, I want you to enjoy it!

Image by Jarrod Reed
White Vase

For more information on salon policies, check this out.

Do you have a question?  Feel free to reach out.

For more information on current Covid-19 procedures,
head here.

Check in on Facebook when you get to the salon to start earning loyalty reward points.

bottom of page