Cancellations and Rescheduling
I understand the need for flexibility in my clients' hectic schedules and respect how valuable your time is. I make every attempt to accommodate client schedules. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel appointments at least 48 hours in advance. If you must reschedule or cancel, please use the booking system up to 48 hours in advance or notify me to avoid a cancellation fee.
If you miss your appointment and don't contact me, this is considered a "no-show". The system will automatically charge your card 50% of your service cost. The second no-show or cancellation without 48 hours' notice will result in a fee of 100% of your full appointment service price. Future appointments may need to be prepaid in full.
Consistently canceling pre-booked appointments (more than 3 times) will result in not being able to pre-book with out a non-refundable 50% deposit.
I'll do my best to accommodate, but if you are more than 15 minutes late, you may be asked to reschedule or your service will be cut short to keep me on schedule. If you are running late, please contact me as soon as possible to let me know. I completely understand that life happens, but if it's is a recurring issue, a late fee may be added to your appointment costs.
Redo and Retail Purchases
I strive to offer my client the highest level of guest satisfaction. If you are having challenges with your cut or color, please let me know within 5 days of your visit and I'm happy to correct the issue with no additional charge. If we have discussed that your situation may require multiple sessions to achieve your result, this does not constitute a "re-do".
Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase.