Frequently Asked Questions
Q. Why are the New Client appointments a little more expensive than the "Services" page?
A. During your initial appointment, I'll be setting aside additional time to go over the plan for your hair. We'll look at photos, and discuss your hair likes and dislikes. I never want you to feel rushed and to have an understanding of your goals.
Q. How much will my maintenance appointment cost after my initial appointment?
A. After your initial appointment, you'll be using the current client links to book. Your appointment costs will be the same as current clients.
Q. What products do you use for coloring hair?
A. I only use the best professional products to get the best results. At this time, I use a fantastic color line from Italy that I've found my clients really love. It processes faster, in about 10 minutes, and gives beautiful results every time. There are many advantages to this, one being that your time in the salon could possibly be cut down by about 30 minutes for a color retouch. That gives you more time to do the things you need to and spend more time with your family. Another advantage is that the color has less contact with your scalp, exposing you to less time at each visit to chemicals.
I also use a mixture of Redken and Wella for specific projects.
Q. What if I want a service you don't have on your service menu?
A. If you don't see a service listed on the menu, it's likely I don't do it, but just to be sure, please reach out and ask. If I know someone who would be a perfect fit for you and that particular service, I'll happily give you a referral and put you in touch.
Q. When should I schedule my next appointment?
A. My books are open up to 60 days in advance. In order to get on the schedule at a time that's most convenient for you, I suggest you plan ahead and schedule your follow up appointment while in the salon. If that's not possible, you can use this link to book your next appointment. You can find a maintenance schedule here to give you an idea on how long you can go between bookings.
Q.How to I change/cancel my appointment?
A. In the event you need to cancel or reschedule your appointment, you can do it easily in the email/text your received upon making the appointment. If it's less than 24 hours, you'll need to contact me HERE to cancel/change. Please note, to avoid a fee, kindly give at least 24 hours notice.
Q. Can I add multiple items to my appointment, such as a conditioning treatment to my haircut?
A. Yes, you sure can. You'll select the service you'd like in the booking system and scroll to add any additional services you'd like. This will find an appointment with plenty of time for the services you've chosen. If you have any questions about how to do, just ask, I'd be happy to show you when you're in for your next appointment.
Q. What take home products do you have for purchase in the salon?
A. I carry several lines in the salon that I have found to be ideal for my clientele. I am always on the lookout for a new product that offers the best for my clients and you'll be the first to hear about any changes I make to what I offer. At this time I have the full line of Leaf & Flower, select MalibuC products, and select Moroccan Oil products. If there's something you're looking for that I don't carry in the salon, feel free to let me know and I'll look into it for you. For your convenience, you can shop online and get delivery to your door with my online store.
Q. What are the specific treatments you offer in addition to coloring and cutting?
A. I carry several lines in the salon that I have found to be ideal for my clientele. I am always on the lookout for a new product that offers the best for my clients and you'll be the first to hear about any changes I make to what I offer. At this time I have the full line of Leaf & Flower, select MalibuC products, select Moroccan Oil products, the entire line of Viviscal and Kenra Mouse. If there's something you're looking for that I don't carry in the salon, feel free to let me know and I'll look into it for you. For your convenience, you can shop online and get delivery to your door with my online store.
Q. What is a VIP Appointment?
A. If you need an emergency appointment, an appointment outside of regular business hours, or when the salon is closed, I can help. I offer services for these occasions for 1.5x the normal fee per service. You'll need to contact me for availability and we'll discuss your options
Q. What is the best way to get ahold of you?
If you need to book an appointment and are a current client, the best way to do so is through the booking system here.
If you're a new client and would like to ask a question, feel free to use my contact form HERE and I'll get back to you within 24 hours M-F.
If you do call or text, please know that I may not be able to answer right away. I respond to calls and text during business hours in order to give my undivided attention to my family when I'm out of the salon.
Q. Are children allowed in the salon?
While I love children, and even have one of my own, a salon is not the best place for them to hang out. I am working with chemicals and have sharp and hot objects around that I would hate for them to get into. If you can, enjoy this time as a treat for yourself, I can give you my undivided attention and you can relax and just care for yourself.
Q. Do you have a waitlist?
A. I do! If you've tried to schedule an appointment and don't see a time available, you'll see a spot to be added to my waitlist. You can find the link on my booking site here.
Q. Where is the salon located?
A. I'm located inside Sola Salon in the Galleria Oaks shopping center in Hollywood Park.
15909 San Pedro, San Antonio, Texas, 78232. Studio 6